Shop Policies
Shop Policy
Welcome to our online store! We specialize in festive gift wrap with unique, vibrant designs for every occasion. Below you’ll find important information regarding our policies on ordering, shipping, and returns.
Production and Fulfillment
All products in our store are print-on-demand and made to order through our production partner, Printify.com. Once you place your order, it is processed and produced in the USA. This means that every item is custom-made just for you, helping us minimize waste and offer unique, high-quality products.
Shipping Information
We offer worldwide shipping, and all orders are printed and shipped from the USA. Delivery times may vary depending on your location, but typical shipping times are:
USA: 5-7 business days
International: 10-20 business days
Please note that production times may vary slightly depending on the season. During peak holiday periods, processing times may be longer due to increased order volume.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. You will see the final shipping cost before completing your purchase.
Order Processing
Orders are typically processed within **2-5 business days**. Once your order is produced, you will receive a confirmation email with tracking information so you can monitor your delivery.
Order Changes and Cancellations
Because each product is made to order, we can only accept changes or cancellations within 24 hours of your order being placed. After that time, your order will enter production and cannot be changed or canceled.
Returns and Exchanges
Since our products are printed on demand, we currently **do not accept returns or exchanges** unless the product arrives damaged or defective. If you receive an item that is damaged or incorrect, please contact us at [your email address] within 7 days of delivery, and we will work with you to resolve the issue as quickly as possible.
To qualify for a return or replacement due to damage, please include:
1. A clear photo of the damaged or defective product
2. A brief description of the issue
We will review your request and provide a replacement or refund based on the circumstances.
Customs and Import Duties
For international orders, customs and import duties may apply depending on your country. These charges are the buyer’s responsibility and vary depending on local laws and regulations. Please check with your local customs office if you have any concerns about these potential fees.
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Information Regarding Product Care and Print Quality:
Care Instructions
For all of our gift wrap, use a soft, clean, and dry cloth to gently brush any dust or dirt off from the center of the product outwards. We do not recommend cleaning or wiping any of the wrapping paper with rough or wet materials as this will damage the products.
Color Management (FYI):
Due to monitor/device screen differences and settings, actual colors may vary slightly from what appears online. The content that is used online is intended for general, visual representation of the print and product quality, exact results may vary and customers should expect differences and variations with the final product that is received.
Personalization Info (If Applicable):
Personalization of some wrapping paper is offered. Guests can customize certain wrapping paper to include any name or text. From adding just a name, to and from, from only, or short text like Merry Christmas, this wrapping paper will wow all of your gift receivers!
If applicable:
- In the " Personalization" field, please type the name you want included on this item.
- Double check the name typed is spelled correctly, as that is how it will appear on the finished product.
Contact Information
We are a digital-first company based out of Hong Kong. If you have any questions, feel free to reach out to us at:
Email: info@printpopgiftshop.com
We aim to respond to all inquiries within 24 hours.
Thank you for shopping with us, and we hope our festive gift wrap adds a special touch to your celebrations!